Mummasupport IT Support Outsourcing
Frequently asked questions
Begin offshoring today!
What is White label Helpdesk?
White label help desk is a type of IT support where incidents and user requests are resolved under a customer’s trademark. White label help desk services by Mumasupport are distinguished by quick integration into your processes and a good understanding of entrusted apps and IT components to keep users satisfied and enhance your positioning as a reliable service provider or a product vendor.
What IT Support Levels We Provide?
Our L1 engineers manage basic user needs like creating user accounts, resolving authorization issues, installing the required apps, etc. They escalate more intricate issues to higher support levels if the situation demands.
Our L2 team delves into advanced technical issues and basic infrastructure requests, e.g., analyzes logs to identify root causes, manages MFA, resolves email delivery errors, and more.
Our team of L3 engineers tackles complex infrastructure-related issues and the ones (requiring access to code) in applications, e.g., server architecture design, CI/CD implementation, code changes due to app evolution, etc.
What do your White Label IT support Services Include?
Branded guiding and training materials.
*Knowledge base.
*FAQs.
*User manuals.
Handling user feedback
*Surveys.
*UX assessments.
*CSAT improvement plans.
Regular reporting
*Service level reports.
*Incident reports, including root cause analysis.